Payment Methods

1. Pay by Bank transfer

Bank transfer is one of the popular ways of paying for goods or services these days, and because it can be done either in person in the local branch of your bank or using your online banking service it is both flexible in how it works but also secure.

Paying via bank transfer is simpler than you probably think it is. Bank transfers can be made from any branch of your bank or using your online banking services provided you have access to your bank’s online service. We will provide for you our bank account and it is easy for you to make your money transaction. After you are complete works at your bank branch you will inform us your transaction information by email and your transfer bank slips. We need 3 – 5 days for complete money collection from our bank before sending the payment confirmation to you.

Our bank account information:

Account name: VILAND TRAVEL .,JSC

Account number: 1368668

Bank name: ASIA COMMERCIAL BANK

Address: ASIA COMMERCIAL BANK, BRANCH NGUYEN VAN CU, HANOI, VIETNAM

Swift code: ASCBVNVX

Note: bank fee is coved by the sender.

 

2. Paying by PayPal

a. From our website:

You can pay via PAYPAL by credit card when booking at our web site www.alovacruises.com. Paypal accepts MasterCard, VISA and American Express. Depending on the country in which the booking is made, you may also have the option to pay using a Diners Club, JCB (Japan Credit Bureau) card. In some countries, you will be charged a service fee when paying by credit card. Be noted that we are using Paypal as our representation so your credit card have to be applied by Paypal policy.

After you have selected your tour and fill full information into booking form, you will be redirected to PayPal site to complete the bill. 

Next, enter all necessary details and confirm your booking. Once your payment has been authorized, you will be sent a confirmation by e-mail from paypal.

b. Directly to our Paypal account:

With Paypal you can send payment directly to us email address. When you make a reservation with us we will send for you a Paypal link. From there you can easy and safely to pay for your booking to our Paypal account. After confirm the payment, Paypal will send you a notification to confirm your payment. After we receive your payment from Paypal we also send you one email to confirm your booking.

Please note:

  • Paypal is very safe payment gateways, so it always requires you to put the 100% correct information.
  • In some cases, you need to wait 2 or 3 working days for reviewing your transaction of the Paypal to know that your transaction is complete or not.
  • You can pay us with Paypal even you have paypal account or not.
  • When Paypal or have reason to doubt that your payment is fraudulent, we have the right to keep your reservation and ask for another payment method.

If you have Paypal account already, please use your account to sent money directly to our email: info@vilandtravel.com

If you do not have Paypal account, please click to “Pay Now” button we sent you to pay us by your credit card details.

Special Notice: Viland Travel mostly uses PayPal for refund the services. Since Paypal is so easy and any individual can work with, VTT does not receive payment by Paypal as we use our System of Onepay.vn that only the REAL companies can use with Logotrade mark in any voucher you pay. 

 

3. Pay by credit card

With Visa or Master Card - Viland Travel™ is supported by the payment system of Viland Group., Jsc. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard.

After you have received your Order from us through a link, please check the information of the Order. If all the information is correct, please read & agree with Terms and Conditions before clicking to pay.
You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card . 

Note: In some cases, your transaction may be not successful due to:
-   In correct card information
-   Not enough credit balance (daily or monthly)
-   Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.

In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order

Email: info@vilandtravel.com

4. Money transfer via third party

Many of our customers may not be familiar with paying via money transfer agency such as: May Bank, Western Union, Money Gram…but It is so fast and efficient.

You will come to money transfer agency and then simply fill in the form as required. We will provide you the recipient information. Completely works with your branch you need to  send us following information:

  • MTCN (Money Transfer Control Number)
  • Full name of the sender (first name, middle name and last name)
  • Full address of the sender
  • The sum of money
  • Your order number (Or the answer for your secure question) 

Notice: We will confirm your payment with you when we successfully withdraw money from the local agency.

 

6. PAYMENT& DEPOSIT


A deposit of 30% or 50% (Depend on accommodation type included on itinerary) of the tour value or US$ 300 per person by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, we would suggest you to pay us in full before you arrive). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

The remaining balance of the tour value (70% or 50% ) is due upon your arrival in Hanoi, payable at our office. Cash is preferred to reduce any processing fees that may affect your cost.

7. CHILD DISCOUNT

Free of charge for one child who is under the age of four years old when accompanied by at least two full paying adults and share the same room with them. This discount is subject to availability for airfares and will be charged if any usage of airfare on tour.

A tour price of 75% of full paying adult will be charged for one child from 4 to 11 year old when accompanied by at least two full paying adults and stays in the same room. An extra bed is provided without any payment.

Children at the age of twelve or older will be charged as an adult. Please be prepared to show appropriate identification clearly stating the date of birth when confirming the services.